FAQs

Q: How do I set up my account? 

A: Register with your district information and preferred shipping/billing information or you can send in a list of approved buyers! 

Q: How do I get a quote so I can submit my PO request to my Accounting team? 

A: Once you proceed through the shipping/billing fields, there will be the option to designate your request as “Quote Only”, as well as other payment methods. 

Q: Will I be able to check if an item is in stock? 

A: Not currently but, if an item is on backorder, we will reach out to you after the order is submitted. 

Q: Is my order guaranteed to arrive by the requested “In-Hands” date? 

A: While we strive to ship each order as quickly as possible, this is solely a request. We will notify you if the timeline cannot be met. 

Q: Can I adjust my order after I’ve submitted it? 

A: For any adjustments, please contact our team for assistance! Any changes will be immediately viewable on your account’s order history.  

Q: Can I add an item to my order after I've submitted it? 

A: You can either cancel your first order and place another order with the new item OR place a second order with the new item and in the special notes section, you can request that both orders ship together. 

Q: How long will my quote remain active? 

A: In most cases, pricing given throughout the year is valid through the remainder of the designated school season. Most quotes may be closed out though after 3 months due to inactivity or no contact updates.  

Q: Where do I send the copy of my PO approval once I receive it? 

A: Please be sure to email your PO to orders@smart-tag.net for our records! We will then be able to upload these PO numbers to the correlating orders.  

Q: Once I provide my PO, when will my order ship? 

A: Our current lead times vary per item. We are able to ship out most in-stock items within 3-5 business days plus shipping time.   

Q: Can I pick up my order at the SMART tag warehouse since our district is local? 

A: When placing your quote/order, just select “Pick-up order at Georgetown warehouse” after confirming the base shipping address for your account. 

Q: My district can’t separate the shipping charge; how do I place my order? 

A: While placing your order, on the shipping method, select “Don't include Shipping costs in Quote”. Then, give your order number to one of our reps to adjust the item pricing to include shipping costs. 

Q: The item I need isn’t listed, is it no longer available? 

A: While we hope to add all of our products to the store soon, we are still currently working to expand with items like our tablets, install kits, etc. Should you need to order any parts not yet listed, please reach out to the team and we’d be happy to assist!  

Q: Why did I receive an invoice alongside my shipment referencing a different order number? 

A: The invoice you receive inside each shipment is for our internal tracking, however, it should also include your correlating order number in the PO line.  

Q: What if the student information or photo is not correct on a custom-printed card?

A: All student data and photos are pulled into SMART tag as read-only information provided directly by transportation. The student data and photos should be QA'd by the district prior to approving the print job with our Creative Services Manager. Any approved printed card orders will reflect what is currently in our system.

Q: What is your return policy?

A: We accept returns on items that are unopened, sealed, undamaged, and in the original packaging within 45 days of placing your order. Returns are subject to shipping fees, and a 10% restocking fee. Upon return, the merchandise will be inspected and appropriate refunds will be issued.